Frequently asked questions

Everything, from start to finish: we design the system around your actual usage, supply the equipment, install it, handle the net metering paperwork with your utility, and monitor it for the life of the system.

No. We don't sell equipment on its own. We supply Tier 1 equipment as part of complete systems that we design, install and monitor, so every part is covered by the right warranty.

Try our Design Studio. Enter your monthly bill and it sizes a system for your roof, with pricing, in about two minutes. An advisor can then fine-tune it with you.

It depends on your goals: lowering your bill, backup during brownouts, or both. Our advisors start from how you actually use power. Talk to an Advisor and we'll walk you through the options.

Yes. If you're on net metering there are a few things to plan for, because an upgrade changes what's registered with your utility. Tell us early and we'll design your system so it's easy to expand. How net metering works.

For homes, typical payback is 4 to 6 years. For businesses it's usually 2.5 to 4.5 years. After that, the savings are yours for the rest of the system's life, and panels carry a 30-year performance warranty.

Net metering lets you export the solar power you don't use to the grid and get credit for it on your electric bill. We prepare the paperwork and coordinate with your utility for every system we install. Read the full guide.

Meralco needs an application packet: the net metering application form, your latest bill, proof of ownership (TCT), two valid IDs that match the name on the bill, a single-line diagram of the system, and a few consent forms. Once Meralco clears it, city hall issues a CFEI, then Meralco inspects the site and swaps in a two-way meter. We prepare and file all of it for every system we install. Read the full guide.

Usually 3 to 8 months from contract to activation. The DOE has set faster deadlines for utilities and city halls, but they aren't applied consistently yet. You can still use your solar while you wait with a zero export device. Read the full guide.

For homes, we install a harmonic filter so the system passes the re-test, at no extra cost. It's part of our net metering processing fee. For businesses, our free 2-week energy monitoring checks power quality before we design, so any filter the site needs is planned in from the start.

Yes. We can install a zero export device, which limits your system to what your home or business uses in real time, so nothing flows back to the grid. You start saving on daytime power right away, and switch to net metering once Meralco swaps in your new meter.

Yes. Panels can go on flat roofs or on ground mounts, like a small solar farm. Panels on a flat roof sit at a lower tilt, so they need cleaning more often.

If your roof is old and you plan to replace it within the next five years, it's best to do that first. If not, we can remove the panels and reinstall them when you re-roof.

In the Philippines, facing south at about 14° is ideal. East and west work well too, and because we're close to the equator, even north-facing panels still produce well.

Most home installations take 2 to 3 days on the roof. Larger projects of 100 kW and up can take 2 to 4 weeks.

Mainly the system size, your roof type and whether you add a battery. Metal roofs are the simplest to mount on; tile roofs and ground mounts take more work. Adding energy storage increases the cost significantly.

Solar panels: 30-year performance warranty and 12-year product warranty. Inverter: up to 5 years. Battery: up to 10 years. Workmanship: 5 years from Blueshift, covering defects in our installation, including roof leaks from our mounting. Every system also comes with a power production guarantee.

We buy equipment direct from the manufacturer, so the manufacturer warranties stay intact.

Mostly by keeping them clean. The steeper your panels are tilted, the less often they need it, and we generally recommend cleaning 1 to 3 times a year. Blueshift One includes two cleanings a year, with a full system inspection on one of them.

Yes. Panels, inverters and batteries are covered by their manufacturer warranties, and we file the claim for you. With Blueshift One, all labour is free, including swapping in a manufacturer replacement. Defective balance-of-system parts such as breakers, fuses, connectors, cables and conduit are free up to a yearly parts allowance, which starts at 50% of your plan fee and grows to 100% the longer you stay subscribed. Anything above the allowance is charged at market price. Without Blueshift One, parts are charged at market price and labour is charged separately.

Every system we install is monitored 24/7 by our software, free for the life of the system. If something goes wrong, you get a fault alert, and our team can check it remotely and send you written guidance at no cost. For Blueshift One customers, a fault automatically routes to our team, so you don't have to call.

Blueshift One is our optional maintenance plan for systems we installed. It includes two cleanings a year, all labour on every visit, free diagnostic visits, automatic dispatch when Active Monitoring flags a fault, and free replacement of defective balance-of-system parts up to a yearly allowance that grows the longer you stay. The price depends on your system size and location. It's billed monthly, with a 12-month commitment each plan year.

Yes, if we installed your system. If you join within 60 days of your included period ending, your plan simply continues. After that, or if your plan lapsed, you join by booking an inspection, fixing anything it finds, and a cleaning, all at standard rates. Your plan then starts fresh, with the parts allowance at 50%. Staying subscribed is always the cheaper way.

Every client gets the same response times. We acknowledge within 1 business hour and try a free remote fix first where we can. If a visit is needed, emergencies are attended within 24 hours, zero-output faults within 3 business days, and other faults within 5 business days. Visits for problems covered by our workmanship warranty or by Blueshift One are free. Otherwise a diagnostic fee applies.

Call or text +63 917 715 1100, email hello@blueshift.ph, or Talk to an Advisor here on the site. Our office is at Unit 3404, One Corporate Center, Ortigas, and we're open Monday to Saturday, 8am to 5pm.

Solar panels keep producing for decades. The Tier 1 panels we install come with a 30-year performance warranty and a 12-year product warranty, and lose only about 0.4% of their output each year.

It depends on your system size, your roof and whether you add a battery. For homes, solar works out to about ₱4 per kWh all-in, around 71% cheaper than grid power, and typically pays for itself in 4 to 6 years. For a price for your own home, enter your monthly bill in our Design Studio.

Yes. During the day, a solar system sized for your usage can power your air conditioners directly, which is when most homes run them hardest. At night, power comes from the grid or from a battery if you have one. Inverter aircons use less power, so they're easier to cover.

A standard grid-tied system switches off automatically during a brownout. That's a safety requirement, so no power flows back into lines that crews may be repairing. A hybrid system with a battery keeps your chosen appliances running through the outage. Talk to an Advisor about backup options.